Refund Policy

This Refund Policy explains the terms, conditions, and procedures under which refunds may be requested and processed for purchases related to Warden 3 through our website. By using our platform, accessing services, or completing any transaction, you agree to the rules outlined in this policy. Please read carefully before making any purchases.

General Principles

Our website may provide resources, information, guides, and digital content related to Warden 3. It is important to note that we are not the official developer or publisher of the game. Any purchases made through third-party distributors such as Steam, Google Play, App Store, or other official platforms are strictly governed by their own refund rules and cannot be managed by us. Users must review and follow those platforms’ refund policies for purchases made outside our website.

Nature of Digital Products

Purchases made directly on our website may include digital items such as strategy guides, add-ons, or exclusive content related to Warden 3. Due to the nature of digital content, all sales are final once access has been granted or delivery has been completed. Digital products cannot be physically returned, which means refunds will generally not be issued. We strongly encourage customers to carefully review product descriptions, compatibility requirements, and system details before confirming a purchase.

Eligibility for Refunds

Refunds may only be issued in the following circumstances:

- Duplicate Purchases: If a customer unintentionally completes the same purchase more than once, duplicate charges may be refunded once verified by our team.

- Delivery Failure: If purchased content cannot be accessed due to a confirmed technical error, and our support team cannot resolve the issue, a refund may be granted.

- Exceptional Situations: Certain rare cases, such as verified payment system errors or issues caused by operational faults, may qualify for a refund after review.

Non-Refundable Situations

Refunds will not be issued under the following conditions:

- Customer changes their mind after purchase.

- Dissatisfaction with the digital content due to personal expectations or preferences.

- User error, such as entering incorrect account or payment details.

- Incompatibility with the customer’s system, device, or software environment.

- Purchases made through third-party platforms like Steam, Google Play, or App Store, as these must follow their respective refund procedures.

Third-Party Transactions

All purchases of Warden 3 in-game content, expansions, or premium currency made through official distribution platforms are subject solely to their terms. Refund requests for these purchases must be directed to the relevant platform’s support team. Our website has no authority to process or interfere with their policies.

Booking and Pre-Orders

If our website offers pre-order opportunities for Warden 3 digital content, cancellations and refund requests will be handled according to the terms provided at the time of purchase. Pre-orders are considered binding agreements, and refunds are generally not issued unless delivery of the promised content fails or cannot be fulfilled for technical reasons.

Refund Request Process

Customers who believe they are eligible for a refund must contact our support team with the following details:

- Proof of purchase, such as a confirmation email, transaction ID, or receipt.

- A detailed explanation of the reason for the refund request.

- Supporting evidence, if applicable, such as screenshots of technical errors.

All refund requests are reviewed on an individual basis. Approval is not automatic and may require further verification. Our support team aims to respond to refund inquiries within a reasonable timeframe, typically 5–7 business days.

Refund Processing

If your refund request is approved, the amount will be credited back to the same payment method used for the original purchase. Refund processing times vary depending on your bank, credit card provider, or payment platform. While we strive to process refunds quickly, we cannot guarantee exact completion times as third-party financial institutions may cause delays.

Group Purchases and Gifted Content

Refund policies may differ for group purchases, bundles, or gifted content. Refunds can only be issued to the original purchaser, not to the recipient of a gift. For bundled products, refunds may only apply to the entire bundle rather than individual components, depending on the circumstances.

Limitations of Liability

We cannot be held responsible for dissatisfaction caused by gameplay updates, balance changes, or new content adjustments made by the official developers of Warden 3. Refunds will not be issued for these reasons, as they are outside of our control. Our responsibility is limited strictly to purchases made directly on our website under the conditions described here.

Policy Updates

This Refund Policy may be updated at any time to reflect operational adjustments, legal obligations, or improvements in clarity. Updates become effective immediately once posted on our website. Customers are encouraged to check this page periodically to stay informed about our most current refund practices.

Contact Information

If you have questions regarding this Refund Policy or wish to submit a refund request under the eligible conditions described, please reach out to our customer support team using the contact details provided on our website. We are committed to handling refund inquiries fairly, transparently, and promptly.